What is refundable
For 30 calendar days after an initial annual charge or renewal, you may request a refund without stating a reason. All paid credits unused means the full annual payment is returned. Trial-credit activity does not count as paid usage. This site currently accepts no payments.
Calculating a partial refund
When some paid credits have been spent, the refund equals the annual amount paid multiplied by unused paid credits divided by 1,200. A balance of 900 credits therefore returns 75% of that payment. No processing fee is deducted. Refunded credits are removed and the subscription ends.
Sending your request
Send [email protected] a message titled “Refund request” with your purchase email and order identifier. Do not include card security codes or a complete card number. Eligibility uses the timestamp when you send the request, even if our response arrives later.
Return of funds and legal rights
After approval we submit the refund within 5 business days to the original payment method, in the original currency. Banks may require a further 5–10 business days; their conversion rates and fees are not controlled by us. This guarantee adds to mandatory remedies for non-delivery, non-conforming services and other consumer rights.
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STRATA PINNACLE RESOURCE TRADING
Unit 7 No 510 Monsall Road, Manchester, United Kingdom, M40 8WN